Frequently Asked Questions

What if I forgot my password?

If you have forgotten your password, go to login and fill in your email address and possible password. If the password is incorrect you will be taken to a follow-up page where you can click on I forgot my password and it will be sent to you automatically. If you do not receive the email within a few minutes check your spam or junk folder. If the email is still not received then you can send an email to cp@constructiveplaythings.com with the subject “Constructive Playthings Password Recovery” and we’ll send it back to you within 24-48 hours.

How do I change my billing address?

In the event that your billing address has changed, please call toll free 1-800-448-7830 between 7:00am and 7pm CST Monday through Friday or email cp@constructiveplaythings.com with the subject “Constructive Playthings Billing Address Change” and we will update your information.

Where do I enter the coupon/promotion code?

If you have an active coupon or promotion, you may enter the code in your shopping cart after you have added an item.

Why doesn’t my coupon code work?

Our offers are catalog/site specific. Please make sure you are on the correct site. Coupon codes for Constructive Playthings School Division only work on www.constructive playthings.com and coupon codes for Constructive Playthings Parent/Family Division only work on www.cptoy.com.

Why can’t I find some items that are in the catalog?

We continually update our items to ensure that you always get the highest quality products when shopping at Constructive Playthings. Due to our frequently changing product line, the website has a greater selection of products than our printed catalogs. On rare occasions, you may not be able to find an item that is in a past or current catalog. This may be because we are out of stock on this item and will no longer carry this product.

What does Constructive Playthings Sell?

Originally Constructive Playthings sold high quality materials and furniture of educational value to Schools, Day Care Centers, Churches, etc. After numerous requests from parents and families in 1983, we published our first Parent/Family catalog with some of the same products we sell to schools. These toys are durable, encourage creativity, have long-term play values, are open-ended, and are fun. When our professional staff evaluates an item, they ask, "Will it be good for the child and will they be delighted to receive it?"

What if I have spam filtering setup for my email?

If you have an email spam filtering service you will need to add the domains “ustoyco.com” and "constructiveplaythings.com" to the “Safe List” in your junk mail folder. This change will allow you to receive emails relating to order confirmations, shipping notifications, or promotions and events (if you have opted to receive them).

How can I get more information on an item?

If you have a question about a specific item(s), please email us at ustoy@ustoyco.com with the subject line “Request Additional Item Information” and we will send you more information within 24 business hrs.

What does backordered mean?

On backorder means we are currently out of stock on this item but expect to be re-stocked at some point in the future. You may order backorder items and they will be shipped to you as soon as we have them in stock again.

What is Tax Exempt?

Churches, Schools and Non-profit organizations can file for tax exempt status by filing a 501c3 form. Individuals who pay with a personal credit card for the benefit of churches, schools or NPO’s are not eligible for tax exemption.

Shopping Cart / Checkout Issues

If you are unable to add items to your shopping cart, or if you get an error message when you try to checkout there may be an issue with our cookie. If you are experiencing these errors please click here to reset the cookie. If problems continue, please email us at cp@constructiveplaythings.com with the subject “Checkout Error” and a description of the error you are experiencing. We will get back to you within 24-48 hrs.